FAQs

Tailored property surveys which clearly identify any major defects so you can make an informed decision whether to proceed with your purchase.

Level 2 or Level 3 - which is right for you?

A Level 3 survey benefits from everything listed under Level 2 plus additional services.

Level 2

Suitable for most modern homes (post 1930) in satisfactory repair. A property that does not meet this criteria will require a level 3 survey.

Level 3

Suitable for older properties (pre 1930), those in poor condition/ in need of refurbishment or those which have been significantly altered/ extended.

You will receive a comprehensive overview of the property

Comment on the property's main external and internal attributes via non-invasive measures

The survey will be undertaken using appropriate equipment

The report will contain an easy-to-understand traffic light system

Contain written and photographic evidence of defects highlighted for your attention

Identify issues such as structural movement, significant dampness, infestations and potentially hazardous materials

Provide you with an easy-to-understand, jargon-free report

24-hour post survey call with your surveyor

We will liaise directly with your conveyancer

Everything included in Level 2 plus...

A call with your surveyor prior to the survey to discuss your requirement

Maintenance guidance to help you look after and preserve your home

Further guidance associated with defects and repairs

Additional photographs within the report

Guidance on the suitability of any recommendations made by an available Energy Performance Certificate

Inspection via our 12.6-meter camera pole with attached camera

FAQs

Find answers to common questions here. If you're question isn't answered, please don't hestitate to get in touch with our team.

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How long will it take to receive my report?
Will I have the opportunity to speak with the surveyor after the survey?
What happens if the survey identifies a serious defect?
How will I receive a copy of my survey?
How quickly can I book a survey?
Do I need a valuation with my survey?
How can I pay for my survey?
Why do I need to create an account?
How detailed will my report be?
What areas do you cover?
Do you survey all types of properties?
What are benefits of choosing Cornerstone over another company?
What recourse do I have should defects come to light after taking occupation?
How do you communicate with the vendors?
Are you linked to any third-party companies?
Do I have a right to appeal your valuation?
How do you ensure my information and privacy is protected?
What are your opening hours?
Do you have a refund policy?
What happens if you can’t get access to the property?
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