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FAQs

Find answers to common questions here. If you're question isn't answered, please don't hestitate to get in touch with our team.

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How long will it take to receive my report?

If you have booked a level 2 survey, please allow 5 working days to complete and send the report. If you have booked a level 3 survey, please allow 7 working days to complete the report.

Will I have the opportunity to speak with the surveyor after the survey?

Yes, every clients receives a call from their surveyor 24-hours after the inspection has taken place.

What happens if the survey identifies a serious defect?

Your surveyor will inform you of any serious defects on your 24-hour call. These will also be labelled as condition rating 3 ‘urgent’ in your report, with further advice on how to proceed.

How will I receive a copy of my survey?

You will receive an electronic (PDF) copy of your report which will be sent to your email, or is available to download within your customer portal. We do not send paper copies of our reports.

How quickly can I book a survey?

Each survey will be booked at the earliest opportunity. However, some exceptions can be made for clients if the request is urgent. This would need to be discussed and arranged prior to booking.

Do I need a valuation with my survey?

It is not a requirement to have a valuation attached to your survey. This is an option for clients who are concerned about the purchase price.

How can I pay for my survey?

All of our surveys can be paid via your dedicated customer account, once the option becomes available after confirming your booking and reading/ agreeing to our terms and conditions.

Why do I need to create an account?

Your client account is a secure way to store your information and provides a simple, step-by-step customer journey from the initial enquiry all the way to receiving your report. Additionally, any documents, emails and other communication can be easily accessed, providing a transparent approach when dealing with us.

How detailed will my report be?

The level of detail will depend on the type of survey you opt for. A standard level 2 survey will contain sufficient information for the purpose required and will meet the strict guidelines set by the RICS. Level 3 surveys are similar, but contain further detail in order to conform to the expected standard. For more information, please see our graph about titled ‘Level 2 or Level 3 – Which is right for you?’.

What areas do you cover?

Our main territories are postcodes located in GL, BS & SN. However, we can provide survey reports in other locations, subject to the discretion of the surveyor.

Do you survey all types of properties?

If a property is deemed to be non-habitable or under-construction, we will not be able to provide a survey. Additionally, there are certain property types, such as historic timber-frame buildings, which sometimes require specialist inspection. If your property falls into one of the named categories on our booking form, we will speak with you prior to booking to ensure that we are the best people for the job.

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What are benefits of choosing Cornerstone over another company?

We are a small business who are customer focused. If our ethos could be summarised in three words, they would be communication, integrity and professionalism. For more information on why you should consider us, please refer to our landing page.

What recourse do I have should defects come to light after taking occupation?

For more information, please see our internal complaint handling procedure listed under our policies section at the bottom of our website.

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How do you communicate with the vendors?

Once you have confirmed the primary contact within your booking form, we will either call or email the them with the proposed date and time for the inspection. Should this fail, we will contact you to make alternative access arrangements.

Are you linked to any third-party companies?

No, we are completely independent. We do not have any paid referral schemes with any estate agents, conveyancers or mortgage advisors etc. We are not owned/ part of a larger organisation. We believe that any referral should come based off personal experience, not a monetary incentive.

Do I have a right to appeal your valuation?

For more information, please see our internal complaint handling procedure listed under out policies section.

How do you ensure my information and privacy is protected?

For more information, please see our data protection policy listed under our ‘policies’ section at the bottom of our website.

What are your opening hours?

Our contactable hours of operation are Monday – Friday, 9:00am – 5:30pm.

Do you have a refund policy?

Yes, we refer you to our terms and condition documents under our policies section at the bottom of our website.

What happens if you can’t get access to the property?

Unfortunately, there is always the possibility of something going wrong when it comes to access. Whether it be the vendor isn’t home, the agent provided the wrong keys or a difficult tenant not allowing access. If a circumstance like arises, it will be dealt with on a individual basis.

UK qualified surveyors. Providing RICS Level 2 and Level 3 surveys and property valuations.

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